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Frequently Asked Questions
   How much does the vMail xpress cost?
vMail xpress is offered at the Apple AppStore for $9.99.
   How do I get the vMail xpress?
vMail xpress is a native iPhone 2.0 application and can be obtained using your iPhone from the Apple App Store (click here to download).
   How does the vMail express work?
When you speak a contact name, your iPhone uses our state-of-the-art voice recognition web services to translate your spoken words into computer text that your iPhone can understand directly. vMail xpress then looks up the desired contact using this text, and presents you with the opportunity to send audio and picture email to that contact. To view an instructional video and to learn more about its features, click here.
   Does the vMail xpress upload my private information?
vMail xpress uses your contact information to form phonetic descriptions used by our speech recognition technology. This phonetic information is stored and accessed to perform speech recognition only. We never and will never upload any telephone numbers, postal addresses, email addresses, notes, or any other personal information. For more information on our privacy policy, click here.
   Does the vMail xpress work in noisy environments?
Yes, vMail xpress works great in noisy environments. Simply hold the phone closer to your mouth (as in inches away) and speak normally (or even softly if you want to be discreet). Our advanced speech recognition software will amplify your voice and ignore the noise to do its best at selecting the correct contact.
   vMail xpress is not finding the contact that I am speaking
vMail xpress uses 's Internet-based voice recognition web services. Voice recognition isn't 100% perfect, but our systems can learn from any errors they may make. Our proprietary "automated adaptive learning" technology is used for this purpose, and here's how it works:
   
  Indictate an Incorrect Contact
If vMail xpress chooses the wrong contact when interpretting what you said, simply tap the flag at the bottom of the screen to notify us of the error. 		Review Process
Our technicians will analyze the incorrect response and take actions to correct the problem. You will be notified when this process has been completed by a small "message" icon which will appear on the screen. 		Your Notification
The notification you receive will let you know what we did to fix the problem, and will include a link to the original audio recording that you flagged.